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NexJ Connected Wellness: Moving to a patient-centric health model

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Technology has improved so much of our lives in terms of connectivity we almost expect everyone to be collaborating. But if you’ve ever had to navigate the healthcare system, you know that’s not always the case. You might have files with your family doctor, different sets of files at your local hospital, more data at a specialist, and a separate profile at your pharmacy. It’s nearly impossible to get a complete picture of anyone’s complete care profile in this kind of environment.

It’s unfortunate because with all the advances in healthcare technology there is simply a lot more useful data out there. Again, much of it is linked to a specific institution, department or healthcare provider and to get it shared is very difficult. But even with all that data, very little of it is devoted to helping connect the different aspects of a patient’s healthcare plan. In other words, there is very little coordination of care.

Caring for a patient is a collaborative effort usually involving many different caregivers like nurses, doctors, pharmacists, and even family members. With no easy means of communication between these individuals, it’s often difficult to get a full view of a patients care circle. In business, this kind of coordination is often needed by large teams working on single projects. Companies and departments use tools like CRM (Customer Relationship Management) or relationship management software to ensure everyone on the team has the same information on any particular client. But where it might be clear to see how relationship management software fits in the client-provider model of the business world, it’s not necessarily obvious how such a tool could be used to provide better healthcare outcomes.

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