Improving communications between providers and their patients
Developed through a partnership at Beth Israel Deaconess Medical Center (an affiliate of Harvard Medical School) NexJ Transitional Care Management enables providers to create and deliver patient-friendly care plans that support patients during transitions in care, such as post-discharge or between doctor’s visits. Written in easy to understand lay-language, the care plans are used to communicate to patients and to their Circle of Care:
- Information about the patient’s condition
- What treatments have happened to date
- A roadmap to health including what treatments are expected next
- What to do in case of adverse events
- Notes for their next visit
Having access to a patient-friendly care plan keeps patients and their family informed and less likely to return to hospital for care that can be best managed elsewhere in the community. If patients have any questions, they can chat with their healthcare provider using the platform.
Multiple care plans can be created for the same patient for different conditions. When providers are given access to the patient’s health information, they can collaborate on the patient’s health and wellness and ensure that a shared care plan prescribed for one condition doesn’t negatively impact the shared care plan for another. This improves patient safety and quality of care. As well, it reduces costs by not having to prescribe duplicate tests and treatments.